United Bank

Operations Supervisor

2 months ago
Job ID
# of Openings
UB Non-Retail


The Operations Supervisor is responsible for the daily management of the imaging and loan preparation of Commercial, Mortgage, HELOC and Consumer loan files. He or she will set the daily priorities for the team to ensure tasks are completed on time and in accordance with established policies and procedures. An Operations Supervisor has an active role in hiring, training, scheduling and, if needed, corrective action for assigned employees. 



  • Directly oversees the daily work flow of the UB imaging staff to ensure work is produced in an accurate, efficient and timely manner to ensure goals and objectives are met.
  • Provide regular written updates to management on the progress of projects and daily work flow.
  • Works closely with vendors from IBML and FIS Vision Content to assist in the testing and implementation of system and procedural changes; ensures that changes are communicated to production staff and necessary training is completed. Work towards becoming a subject matter expert with both systems.
  • Works with management in the preparation of loan exams. Work with on-site bank examiners to ensure their needs are met.
  • Creates and maintains a positive and professional work environment for assigned staff, including the provision of training and feedback necessary for subordinates to assume additional responsibility.
  • Maintains a schedule intended to match capacity to expected volume; adjusts staffing as needed by changing employee start/stop times, authorizing overtime, temporarily assigning employees to other functions, etc., taking into consideration the limits associated with having a smaller number of staff to schedule.
  • Completes required HR duties, including monitoring time and attendance records, completing performance reviews, recommending promotion and salary changes in accordance with Bank policy, and providing input for management’s use in documenting staff additions, terminations, and/or replacements.
  • Regularly performs production tasks to handle higher than expected workloads, employee absences, system-related issues, etc.


  • Minimum of two or more years of banking experience with an emphasis in Operations. Experience with IBML and FIS Vision Content preferred
  • Familiarity with HR policies and procedures, particularly those related to time and attendance and performance management.
  • Demonstrated potential for supervision as evidenced by success in leading and motivating others inside or outside a banking environment.
  • Ability to effectively interact with production staff and Operations management using both written and verbal communication.
  • Ability to identify issues and recommend solutions within assigned area of responsibility.
  • Familiarity with Microsoft Office products (Word, Excel) is required.





  • Collaboration – working effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.
  • Communication – expressing ideas effectively in individual and group situations; adjusting language or terminology to the characteristics and needs of the audience.
  • Initiative – asserting one’s own influence over events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.
  • Planning and Organizing – establishing a course of action for self and others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.
  • Learning and Growth – accumulating and integrating technical and professional skills/knowledge in job-related areas to improve personal and departmental performance.



  • Sitting for extended periods of time.

  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.

  • Ability to converse and exchange information with all levels of staff within organization.
  • Ability to observe, perceive, identify, and translate data

  • Ability to lift boxes of at least 25 pounds.


With over 175 years of experience, United Bank is one of the region’s premier banks with locations in West Virginia, Virginia, Washington, DC, Maryland, Ohio, and Pennsylvania. A subsidiary of United Bankshares, Inc., with dual headquarters in Washington, DC and Charleston, WV, we are a full service financial institution with over $19 billion in assets.
At United Bank, our people are our greatest asset. Our company is a perfect fit for hard-working, driven individuals as we provide a culture that is entrepreneurial, efficient, relationship-based and service-oriented. United is proud of our record of growth and our commitment to service - not only to our customers, but also to the communities in which we live and work.
United encourages our employees to become involved in the community and in professional activities, and we provide continued training and other support to help all employees achieve their full potential.


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