United Bank

Operations Manager Senior

Job Locations US-WV-Dunbar
Posted Date 3 weeks ago(2/27/2018 10:50 AM)
Job ID
# of Openings
Hidden (29533)


1. Purpose
The Consumer Loan Operations Manager, Senior is responsible for overseeing the daily duties of the work teams responsible for supporting United Bank’s mortgage and consumer lending functions as well as developing a cohesive plan for ongoing improvement in a manner consistent with the Bank’s values and strategic plan. Key areas of responsibility include, but are not limited to, consumer loan document production, regulatory reporting (including HMDA), insurance tracking, collateral document management (securing and releasing), customer onboarding assistance, and consumer problem resolution. Working under an Operations Director for Loan Administration, the incumbent will regularly interact with other Bank personnel responsible for loan booking, compliance, technical support, records management, audit, call center management, and customer acquisition. S/He will also assist in the review and onboarding of purchased loans and loan portfolios as well as those acquired through the acquisition of another financial institution.

2. Organizational Structure
This department is new to the Bank although it is being built on a foundation of existing functions. The manager will initially be assigned two supervisors and a team leader who are currently overseeing the existing functions. The incumbent will make recommendations on the staffing and structure needed to support new functions, including an expanded onboarding and problem resolution function.

3. Location

This position is located at United Bank’s Loan Administration Center, 1200 Grosscup Avenue, in Dunbar, WV.

4. Environment
This is a non‐customer contact area. Dress is business casual to casual. The incumbent will have an office in Dunbar but personnel may be located at other United Bank facilities in addition to the Grosscup Avenue location. United Bank uses Microsoft Office Suite for desktop automation although specialized products from FIS (IBS Insight for loan accounting, FLO for loan document creation, and VisionContent for image archival and retrieval), CRiF (ACTion consumer loan origination) and Finastra (MortgageBot mortgage loan origination) will be essential tools.

5. Travel
Travel is typically limited to meetings and training programs, generally in West Virginia or Virginia. Overnight travel may be required on occasion.
6. Work Hours
Normal work hours are 8:30 am to 5:00 pm with a 30‐minute, non‐paid lunch break. Alternate arrangements can be made with management approval.


6. Work Hours
Normal work hours are 8:30 am to 5:00 pm with a 30‐minute, non‐paid lunch break. Alternate arrangements can be made with management approval.

7. Opportunities for Growth
The Consumer Loan Operations Manager, Sr. position is newly created. As such, the incumbent will have significant latitude to help the position evolve. Potential avenues for growth include the assumption of broader responsibility for Loan Operations and/or transition into a more senior role in Loan Administration.

8. Peer Interaction
United Bank encourages a collaborative environment, and the incumbent will have regular interaction with other Bank Operations staff in addition to representatives from other lines of business (Retail Banking, Lending, Wealth Management, etc.) and support areas (including Information Technology, Compliance, Risk Management, and Information Security).



•High school diploma and a minimum of six (6) or more years of management or related banking experience with an emphasis in Operations; a college degree may reduce the prior experience requirement to three (3) years for certain positions.
•Familiarity with Operations management (production scheduling, capacity analysis, process improvement, quality management, etc.) is required.
•Familiarity with bank regulations or a demonstrated ability to understand and comply with regulations in a comparable area (e.g., insurance, brokerage, mortgage, etc.) is required.
•Strong supervisory skills; ability to motivate and manage employees (hiring, training, feedback and corrective action).
•Ability to effectively interact with all levels of the organization, including senior management, using both written and verbal communication.
•Ability to identify and resolve problems using good judgement with respect to issues/circumstances; good organizational skills with the ability to multi-task.
•Proficiency in Microsoft Office products (Word, Excel) is required.


KEY COMPETENCIES (in alphabetical order):

•Analysis – securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.
•Builds High Performance Organizations – chooses, develops and motivates individuals and teams capable of exceptional levels of performance over extended periods of time; builds partnerships with customers and colleagues.
•Collaboration – working effectively with others in the organization outside the line for formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.
•Communication – expressing ideas effectively in individual and group situations; adjusting language or terminology to the characteristics and needs of the audience.
•Drives for Results – consistently and vigorously holds self and others accountable for meeting goals and performance levels that are critical for the long-term health of the business.
•Judgement – committing to an action after developing alternate courses of action that are based on logical assumptions and factual information and that take into consideration resources, constraints and organizational values.
•Manages Risk – understands and addresses various forms of risk1 that are integral to operating processes; maintains a level of risk consistent with approved business objectives.
•Planning and Organizing – establishing a course of action for self and others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.
•Sets Strategic Vision and Direction – quickly develops and champions a compelling analysis/vision of what needs to be done that is consistent with the available information and that is readily understood by stakeholders.
•Technical/Professional Knowledge – having achieved a satisfactory level of technical and professional skills/knowledge in job-related areas; keeping abreast of current developments and trends in area of expertise.                                                           



•Sitting for extended periods of time.
•Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.
•Ability to converse and exchange information with all levels of staff within organization.
•Ability to observe, perceive, identify, and translate data
•Ability to travel via air, rail, automobile and/or bus.



With over 175 years of experience, United Bank is one of the region’s premier banks with locations in West Virginia, Virginia, Washington, DC, Maryland, Ohio, and Pennsylvania. A subsidiary of United Bankshares, Inc., with dual headquarters in Washington, DC and Charleston, WV, we are a full service financial institution with over $19 billion in assets.
At United Bank, our people are our greatest asset. Our company is a perfect fit for hard-working, driven individuals as we provide a culture that is entrepreneurial, efficient, relationship-based and service-oriented. United is proud of our record of growth and our commitment to service - not only to our customers, but also to the communities in which we live and work.
United encourages our employees to become involved in the community and in professional activities, and we provide continued training and other support to help all employees achieve their full potential.


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