United Bank

Director, Institutional Services

Job Locations US-WV-Charleston | US-MD-Bethesda
Posted Date 2 weeks ago(2/7/2018 11:49 AM)
Job ID
# of Openings
Wealth Management
UB Non-Retail


The Director of Institutional Services will lead a team and be responsible for the management and growth of the Institutional line of business in the Wealth and Investment Management Division. Provide an expert level of guidance, advice and oversight.





  • Responsible for full management of staff hiring, development, coaching, performance management, recognition, and disciplinary actions
  • Accountable for the full scope of account management of assigned customers, including but not limited to, daily transactions, reviewing balances, ensuring funds are invested properly
  • Responsible for annual and periodic review of accounts to ensure compliance is met 
  • Responsible for leading client meetings for investment reviews, participant education/enrollment, updating plan documents, etc.
  • Communicating with TPAs on an ongoing basis to ensure that all necessary tests are performed, government filings are made, etc. Also act as liaison between clients and TPA.
  • Manage account transactions through external investment managers to ensure that investment manager trades do not cause customer accounts to be overdrawn
  • Responsible for generating and providing multi-account reconciliations
  • Responsible for reviewing all client fee invoices and responsible for collection of past due account invoices
  • Work closely with others in department on various other responsibilities and projects as necessary
  • Meeting new business development goals within the Institutional Line of Business
  • Lead the Institutional Services Group and participates in various senior level committees.
  • Participates in the strategic planning and decision making for the group.


  • Bachelor’s degree required
  • Minimum of ten (10) years of direct experience in the industry with extensive knowledge of retirement plans
  • Minimum of five (5) years of direct staff management experience required
  • Professional/Industry designations is a plus (CEBS, CPA, QKA, QFPC, CRSP)
  • Strong knowledge of institutional products and services is required (Retirement Plans, Custody, Investments)
  • Proficiency in Microsoft Office Products (Word, Excel) and utilizing the internet required
  • Ability to travel up to 20% for client meetings and enrollment support
  • Excellent verbal and written communication skills 
  • Ability to review and interpret documents
  • Understanding of basic accounting and budgeting concepts is a plus
  • Ability to work independently and in a team environment
  • Excellent customer service focused skills and ability to multi-task in a fast-paced environment
  • Ability to professionally represent the Company and department at internal and external meetings.



  • Business Development
  • Leadership 
  • Strategic Planning
  • Retirement Plan Products expertise



Essential Functions:


  • Sitting for extended periods of time
  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components
  • Ability to converse and exchange information with all levels of staff within organization
  • Ability to observe, perceive, identify, and translate data
  • Ability to travel via airplane, bus, train and/or automobile


With over 175 years of experience, United Bank is one of the region’s premier banks with locations in West Virginia, Virginia, Washington, DC, Maryland, Ohio, and Pennsylvania. A subsidiary of United Bankshares, Inc., with dual headquarters in Washington, DC and Charleston, WV, we are a full service financial institution with over $19 billion in assets.
At United Bank, our people are our greatest asset. Our company is a perfect fit for hard-working, driven individuals as we provide a culture that is entrepreneurial, efficient, relationship-based and service-oriented. United is proud of our record of growth and our commitment to service - not only to our customers, but also to the communities in which we live and work.
United encourages our employees to become involved in the community and in professional activities, and we provide continued training and other support to help all employees achieve their full potential.


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