The Operations Supervisor is responsible for the daily activity of a support or production team for a specific business or product, and typically oversees a staff of fewer than ten FTEs. S/He sets priorities for the team to ensure essential tasks are completed on time and in accordance with established policies and procedures. S/He works with her/his manager and other supervisors to maintain an effective end-to-end business process and provide a reliable flow of information to both management and assigned production staff. An Operations Supervisor has an active role in hiring, training, scheduling and, if needed, corrective action for assigned employees.
Creation and reporting of monthly departmental management reports.
Generate both periodic and ad hoc reports as needed.
Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
Assisting with Audit and exam requests.
Document processes and procedures as required.