United Bank

  • Desktop Support - Martinsburg

    Job Locations US-WV-Martinsburg
    Posted Date 1 month ago(3/19/2018 9:45 AM)
    Job ID
    # of Openings
    IT/Technical Services
    UBSI Non-Retail
  • Responsibilities


    The Desktop Support role is responsible for supporting the IT Infrastructure of United Bank Branches or UBSI locations within an assigned geographic region. The employees in this position will travel within the assigned geographic area to execute the duties assigned to this role.  The position will maintain the UBSI desktop computing environment within the assigned region. This includes installing, diagnosing, repairing, maintaining, and upgrading all IT hardware and equipment as appropriate to ensure optimal workstation performance. The person will troubleshoot, provide problem resolution, and resolve assigned Help Desk tickets (in person or remotely as appropriate) in a timely, accurate fashion.  The individual will also provide end-user assistance in their assigned region as required.



    • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users; recommend and implement corrective solutions, including offsite repair as needed.
    • Install, configure, test, maintain, monitor, trouble-shoot end-user workstations, along with related hardware and software in order to deliver required desktop service levels.
    • Collaborate with Technical Services Help Desk staff to serve as Help Ticket escalation point for issues that Help Desk Staff is not able to resolve. Work with other Technical Services Teams to resolve issues and maintain services.
    • Where required, resolve issues with associated end-user workstation software products.
    • Image Personal Computers (PC’s) and Laptops for deployment in accordance with established corporate standards. This may include life-cycle replacement activities, problem PC replacement, or new deployment.
    • Perform printer, fax, and scanner diagnostics for trouble-shooting.
    • Provide network and telecom support by trouble-shooting basic telephone/fax/network cable issues.
    • Support software deployment in accordance with established corporate standards.
    • Perform moves, adds, and changes (MAC) requests as they are submitted by departmental and upper management.
    • Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
    • When required by backline support team members, provide on-site support for application and hardware troubleshooting and problem resolution.
    • Support significant Technical Services large scale initiatives within assigned geography.
    • If necessary, work with third-party support and PC equipment vendors for problem resolution or to support Technical Services initiatives.


    • High school diploma or equivalent required
    • 4-year degree in related field preferred
    • Proficiency in Microsoft Office Products and Desktop Operating Systems required
    • Must have a valid driver’s license
    • Ability to travel up to 60% within the assigned geographic area required
    • Ability to be flexible on work schedule based on workload and business needs required
    • CompTIA A+ certification, Microsoft Office and Operating System certifications highly desired
    • Excellent technical knowledge of PC and desktop hardware.
    • Hands-on hardware troubleshooting experience.
    • Working technical knowledge of current protocols, operating systems, and standards.
    • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.



    • Ability to sit, stand, kneel, and bend for extended periods of time.
    • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, power tools, and other computer components.
    • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
    • Ability to converse and exchange information with all levels of staff within organization.
    • Ability to observe, perceive, identify, and translate data
    • Ability to travel via air, rail, automobile and/or bus.


    With over 175 years of experience, United Bank is one of the region’s premier banks with locations in West Virginia, Virginia, Washington, DC, Maryland, Ohio, and Pennsylvania. A subsidiary of United Bankshares, Inc., with dual headquarters in Washington, DC and Charleston, WV, we are a full service financial institution with over $19 billion in assets.
    At United Bank, our people are our greatest asset. Our company is a perfect fit for hard-working, driven individuals as we provide a culture that is entrepreneurial, efficient, relationship-based and service-oriented. United is proud of our record of growth and our commitment to service - not only to our customers, but also to the communities in which we live and work.
    United encourages our employees to become involved in the community and in professional activities, and we provide continued training and other support to help all employees achieve their full potential.


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