United Bank

  • Customer Service Representative

    Job Locations US-WV-Charleston
    Posted Date 2 weeks ago(7/5/2018 9:33 AM)
    Job ID
    # of Openings
    UB Non-Retail
  • Responsibilities

    The Customer Service Representative (CSR) is primarily responsible for providing courteous, professional assistance via telephone to the bank's customers and branches.  In addition, CSRs will direct calls to other areas within the bank and perform operations support functions within the department, as needed                                                                                                                                                      


    • Answer incoming calls in an accurate and professional manner
    • Apply bank-provided training to fulfill requests from customers regarding their accounts and banking related services
    • Assist other callers by directing them to the appropriate department within United Bank
    • Learn new bank services and technology on an ongoing basis
    • Perform other administrative support responsibilities as department needs arise


    • High School diploma or equivalent required
    • Basic computer navigation in a Windows based environment
    • Excellent interpersonal and communication skills
    • Strong written skills
    • Ability to work flexible hours including Saturdays as scheduled
    • Ability to perform simple mathematical calculations for problem resolution
    • Ability to work in a structured/scheduled work environment within a fast paced environment
    • Prior experience working in a customer service environment is a plus


    Key Competencies:

    • Dependability, Attendance & Punctuality
    • Customer Service
    • Time Management
    • Interpersonal Skills
    • Communications Skills


    Essential Functions:

    • Sitting for extended periods of time.
    • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.
    • Ability to converse and exchange information with all levels of staff within organization.
    • Ability to observe, perceive, identify, and translate data          


    With over 175 years of experience, United Bank is one of the region’s premier banks with locations in West Virginia, Virginia, Washington, DC, Maryland, Ohio, and Pennsylvania. A subsidiary of United Bankshares, Inc., with dual headquarters in Washington, DC and Charleston, WV, we are a full service financial institution with over $19 billion in assets.
    At United Bank, our people are our greatest asset. Our company is a perfect fit for hard-working, driven individuals as we provide a culture that is entrepreneurial, efficient, relationship-based and service-oriented. United is proud of our record of growth and our commitment to service - not only to our customers, but also to the communities in which we live and work.
    United encourages our employees to become involved in the community and in professional activities, and we provide continued training and other support to help all employees achieve their full potential.


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